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Selected Service: Nail + Paw Grooming

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Mobile Grooming

WagLovePets Mobile Grooming offers a luxury grooming experience in the convenience of your own driveway. Our modern, fully self-contained grooming vans are equipped with everything needed to provide exceptional service-without requiring access to your home's power or water. Our quiet, generator-free units are designed to be neighborhood-friendly and ideal for sensitive or anxious pets.

To ensure a smooth and professional experience, we ask all clients to review and agree to the following policies prior to scheduling mobile appointments.

Appointment Scheduling and Arrival

Appointments are scheduled with a designated arrival window, typically one to two hours. You will receive a text message when your groomer is on the way. Please ensure there is safe, legal parking available near your home or the designated grooming location.

First Appointment Policy

For your pet's first mobile grooming appointment, we require that you or a responsible adult be home to:

Meet the groomer
Review your pet's grooming history and any special instructions
Help introduce your pet to the mobile unit in a calm, secure manner

Access for Future Appointments

After the initial visit, appointments may be scheduled without you being home, as long as:

Your pet is safely secured and accessible
You have provided clear instructions for access, including:
Gate or lock codes
Alarm system instructions
Where and how the pet will be retrieved

It is your responsibility to ensure your pet is ready and safely contained (in a fenced yard, crate, or secure area) at the time of arrival.

Pick-Up and Drop-Off

Our groomer will retrieve and return your pet at the beginning and end of the appointment. If you will not be present, you must ensure that the pet is accessible and ready. For everyone's safety, pets must be leashed, crated, or confined to a secure location.

Timing, Late Fees, and Cancellations

To maintain the quality and reliability of our service, we strictly enforce the following policie:

Late Access Fee: If your pet is not accessible within 10 minutes of arrival, a $15 delay fee will apply.
No-Show Policy: If we are unable to begin service within 15 minutes due to lack of access or communication, the appointment will be considered a no-show and charged in full.
Cancellation Policy: Appointments canceled with less than 24 hours' notice will be charged a $35 cancellation fee.
Repeat Cancellations or No-Shows: May result in prepayment requirements or removal from the regular booking schedule.

What's Included in Every Mobile Groom

Fresh-water bathing using premium shampoos and conditioners
Blow-drying by hand (no kennel or cage drying)
Full haircut or tidy-up trim, based on breed and client preference
Nail trimming and ear cleaning
Optional spa upgrades available by request

All services are provided start-to-finish by the same professional groomer in a clean, quiet, and one-on-one environment.

Summary of Terms

Fully self-contained, quiet mobile grooming units
No hookup to client utilities required
Client must be home for first visit
Future visits may occur unattended with proper access
Secure, timely pet access is required for all appointments
Late fees, no-show, and cancellation policies apply as outlined

By scheduling a mobile grooming appointment with WagLovePets, you acknowledge and agree to these terms. We look forward to providing your pet with exceptional care in the comfort of your own space.

Salon Grooming

At WagLovePets, we are committed to providing each pet with the time, care, and attention they deserve. To ensure an efficient and stress-free grooming experience, we maintain a structured daily schedule. Please review the following drop-off and pick-up policies carefully, as they are essential to the safe and smooth operation of our salons.

Drop-Off Window

All pets must be dropped off between 7:30 AM and 8:45 AM.

Pets dropped off after 8:45 AM will incur a $15 late fee.
Pets arriving after 9:00 AM may forfeit their appointment.
Any arrival after 9:15 AM will be considered a no-show and charged the full grooming fee.

Timely drop-offs allow us to maintain a calm, orderly schedule and ensure every pet receives high-quality care.

Pick-Up Expectations

Once your pet's grooming session is complete, you will receive a text message notifying you that your pet is ready for pick-up.

Pets must be picked up within 1 hour of this notification.
A $25 per hour late pick-up fee will apply after the 1-hour window.

Please ensure you are available or have someone designated to pick up your pet promptly after service.

Cancellation, No-Show, and Payment Terms

Same-day cancellations or failure to arrive by 9:15 AM will result in a full charge for the scheduled service.
All appointments are pre-authorized for payment. Any applicable fees-including late drop-off, late pick-up, or no-show charges-will be charged automatically to the card on file.
- Clients with repeated late arrivals or cancellations may be limited in scheduling availability.

Summary of Salon Appointment Terms

Drop-off between 7:30 AM and 8:45 AM
$15 late fee after 8:45 AM
Appointments missed after 9:15 AM are charged in full
Pick-up required within 1 hour of ready notification
$25/hour late pick-up fee applies thereafter
Fees will be charged to the card on file

By booking a salon grooming appointment with WagLovePets, you confirm that you have read and agree to the terms outlined above. These policies are in place to ensure a high standard of care, safety, and efficiency for all pets entrusted to us.

Salon Appointment Type*

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Last Name *

Email Address *

Phone Number *

Secondary Phone Number *

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Appointment Details

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Select Pet

Please select one

Express Booking

Express Appointments at WagLovePets are designed for clients who prefer a focused, time- sensitive grooming experience. These appointments are scheduled at a specific time and begin immediately upon arrival, with a focus on minimizing any kennel time and eliminating unnecessary delays.

This service is ideal for senior pets, anxious dogs, or owners who prefer minimal separation time.

What to Expect

Your pet's groom begins as soon as they arrive.
The goal of our Express service is little to no holding time in a kennel-your pet moves through the grooming process without delays.
While we strive to eliminate kennel time entirely, brief kennel stays may occur in rare cases, such as unexpected behavior issues, emergencies, or client delays.
Each appointment includes a scheduled drop-off and designated pick-up time to ensure smooth, one-on-one service.
You will receive a text notification approximately 30 minutes before your pet is ready for pickup.

Drop-Off & Pick-Up Timing

Drop-off must occur at the exact scheduled time.
A $15 late fee applies if arrival is more than 5 minutes late.
Arrivals 15 minutes or more past the scheduled time may result in cancellation and full charge.
Pick-up must occur within 1 hour of receiving the ready alert.
A $25 per hour late pick-up fee applies beyond the 1-hour window.

Cancellations & No-Shows

Same-day cancellations and no-shows will be charged in full.
Due to the dedicated time reserved for Express Appointments, short-notice changes reduce our ability to serve others and are subject to full billing.

Payment Terms

All appointments are pre-authorized for payment.
Any applicable late fees, no-show charges, or late pick-up fees will be automatically charged to the card on file.

Summary of Express Appointment Terms

Timed drop-off and immediate grooming start
Goal of little to no kennel time (cannot be guaranteed in all cases)
Pickup required within 1 hour of ready alert
$15 late fee after 5-minute grace period
Full charge for arrivals 15+ minutes late or same-day cancellations
$25/hour late pick-up fee
All fees charged to the card on file

By booking an Express Appointment with WagLovePets, you confirm that you understand and agree to these terms. These policies ensure a smooth, efficient, and compassionate grooming experience for your pet.

Service Address * (i.e., 7419 Market St, Wilmington, NC 28411)

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Choose a date for your upcoming appointment

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Pet Information

Is your pet spayed or neutered?

Yes

Has your pet ever been professionally groomed before?

Yes

Unsure

Does your cat tolerate any of the following? (select all that apply)

Bathing

Nail trimming

Brushing/combing

Clippers/electric tools

Being handled by strangers

How does your cat typically behave during grooming?

Calm

Tolerant but nervous

Aggressive

Never been groomed

Is your cat up-to-date on its Rabies vaccination?

Yes

Are there any medical conditions, sensitivities, or medications we should know about?

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Wag Love Pets, LLC — Client Agreement & Policy Bundle

Wag Love Pets, LLC

Client Agreement & Policy Bundle
Version 1.0 • October 2025
Prepared for Lukas Hilburn — Owner / Administrator
Wilmington, North Carolina
www.waglovepets.com

🐾 Welcome & Quick Policy Guide

Welcome to Wag Love Pets! We’re so glad you and your pet are part of our family. Our goal is to make every visit safe, stress-free, and enjoyable for both pets and their people. These highlights summarize our key policies in friendly terms—full details follow in the official agreement.

💳 Booking & Payments

A valid card is required to book.
Salon: pre-authorized at booking, charged at completion.
Mobile & Express: charged in full when booked.

🚐 Mobile Services

$20 service fee covers travel & setup.
Arrival window provided; 15-minute wait limit.

✂️ Grooming & Safety

Rabies vaccination required; others strongly recommended.
We stop or modify service if a pet becomes unsafe or stressed.

🕒 Drop-Off & Pick-Up

Drop-off 7:30–8:45 AM only.
Pickup notice sent ~30 minutes before completion.
$25 late fee after 1 hour, then $1 per minute after 15 minutes.

💬 Text Messaging

Two-way texting required for appointments & updates.
Reply “STOP” to end marketing texts (you must still receive appointment updates).

🐶 Matting, Fleas & Special Handling

Extra fees may apply; we’ll communicate when possible.

🌧️ Weather & Emergencies

Unsafe conditions may cause rescheduling without penalty.
In emergencies we may seek vet care at your expense.

❤️ Satisfaction & Care

If something seems off, tell us within 24 hours.
Refunds aren’t available after services are complete.

📸 Photos & Updates

We love featuring our guests! Tell us if you’d prefer no photos.

Thank you for trusting us with your pet’s care. Your cooperation keeps every visit calm, clean, and luxurious.

1) General Client Agreement

At Wag Love Pets, our mission is to provide a safe, professional, and stress-free experience for every pet.

Vaccination & Health Requirements

Rabies vaccination required (NC law).
Other core & non-core vaccines strongly recommended.
Pets must be healthy and free of contagious illness.
We’re not liable for communicable diseases or pre-existing conditions.

Safety & Sanitation

All equipment disinfected between pets with veterinary-grade products. We may refuse or modify service if health or behavior poses a risk.

Emergencies

If a medical issue occurs, we may transport to the nearest vet; owner pays all costs.

Grooming Risks

Grooming can expose hidden issues. Client releases Wag Love Pets from related liability.

Media Release

Photos/videos may be used for marketing unless opted out in writing.

Payment Authorization

Payment due as outlined in Credit Card Policy. Booking = authorization to perform services and apply related fees.

2) Credit Card & Billing Policy

A valid card is required to reserve all appointments.

Salon Appointments – pre-authorized at booking, charged after service.
Mobile Appointments – charged in full at booking.
Add-ons – extra services charged to card on file at completion.
All data stored securely via PCI-compliant processor.

By booking, you authorize Wag Love Pets to maintain and charge your card for services, add-ons, and any applicable fees.

3) Mobile Grooming Agreement

Service Fee & Scheduling

$20 non-refundable mobile service fee per appointment.
Arrival window provided (e.g., 9 AM–12 PM).
Groomers wait a maximum of 15 minutes. After that = no-show and full charge.

Cancellations & Changes

≥ 3 business days notice for refund or credit.
Same-day cancellations or no-shows = non-refundable.

Access & Safety

Client must provide safe parking and access. We’re not liable for property damage.

4) Express Grooming Appointments

Designed for pets needing minimal wait time and owners needing a specific schedule.

Charged in full at booking.
Same cancellation policy as mobile (≥ 3 business days notice).

Drop-Off & Pick-Up

Arrive on time. Early drop-offs don’t advance pickup time.
Late arrivals may lose express status.
Late pickup fees apply ($25 + $1/min after 15 min).

Express services offer focused, start-to-finish attention for convenience and comfort.

5) Drop-Off Window & Late Arrival Policy

Standard drop-off window 7:30–8:45 AM.
Arrivals after 9:15 AM may be refused.
Late drop-off fee $15 if accepted after 8:45 AM.
Missed/very late = full charge.

6) Pickup & Notification Policy

We operate by appointment; our day ends when grooms are complete.

Pickup notice sent ≈ 30 minutes before ready.
Client must monitor messages.
$25 late fee after 1 hour of notice.
+ $1/min after an additional 15 minutes.

Prompt pickup reduces stress and keeps operations smooth.

7) Additional Fees & Special Handling

Matting $10–$30 / 15 min • Severe mat shave $25–$75
Fleas/Ticks $15–$35 • Behavioral handling $10–$30
Senior/Special-Needs $10–$25 • Late pickup per policy
Fees discussed when possible; charged to card on file at completion.

8) Senior & Special-Needs Pets

We take extra care with elderly or fragile pets but cannot guarantee risk-free service. Owner releases Wag Love Pets from liability for stress-related or medical complications.

9) Agreement & Governing Law

By booking or signing, you acknowledge that you have read and agree to all policies.
Governed by laws of North Carolina; venue = New Hanover County Court.

Client Signature: ______________________ Date: ___________

10) SMS/Text Messaging & VOIP Policy

Two-way texting is required for service. By providing a number you consent to receive appointment and update texts. Opt out of marketing by replying “STOP”. Full policy complies with TCPA & FCC regulations.

Initial here to confirm consent ______.

11) Emergency Veterinary Care Authorization

If the owner can’t be reached in an emergency, Wag Love Pets may seek immediate veterinary care at the nearest available clinic. Owner is responsible for all expenses.

12) Aggression & Behavior Liability

Client must disclose any biting or aggression history. Owner assumes responsibility for injury or damage caused by their pet. Wag Love Pets may refuse service if behavior is unsafe.

13) Abandonment & Unclaimed Pet Policy

Wag Love Pets is not a boarding facility. Pets must be picked up promptly after service. If a pet remains more than three hours after closing:

We may transport to a boarding facility ($50 transport + boarding fees).
If no facility available, we will contact Animal Services immediately.

Owner remains financially responsible for all costs.

14) Parasite, Sanitation & Disease Disclaimer

We maintain strict disinfection and sanitation protocols but cannot guarantee an environment free of all pathogens or parasites. Client acknowledges this inherent risk.

15) Weather, Power & Safety Policy

Severe weather, power loss, or unsafe travel conditions may require rescheduling. Clients will be notified promptly and rescheduled without penalty.

16) Refund & Satisfaction Policy

Notify us within 24 hours of pickup if you’re unsatisfied. Complimentary touch-up may be offered. Refunds are not available after services are complete.

17) Photo & Video Opt-Out Option

☐ I prefer my pet’s photo not be used for marketing or social media.
(If unchecked, consent is granted.) Initial ____

18) Children & Visitor Safety

Children and non-service animals are not permitted in the grooming area. Visitors must remain in designated waiting zones.

19) Data Privacy & Retention

Client records retained only as long as needed for business, tax, or legal compliance. Clients may request corrections or deletion of non-essential data via wag@waglovepets.com. We never sell client information.

Add New Pet

Enter your pet's information below

Pet Name *

Pet Type *

Breed *

Gender *

Weight (lbs) *

Birth Date *

Color*

Color is required.

Spayed/Neutered*

Spayed/Neutered is required.

Photos Drag and drop photos here or Browse Files

Pet image is required.

Health Issues & Behavioral Issues

Allergies & Other Issues

Temperament

Friendly Shy Energetic Calm Aggressive Anxious

Veterinary Information

Veterinarian Name

Clinic Name

Phone Number

Rabies Vaccine Expiration Date (Required) *

Rabies Vaccine Records (Required) * Upload vaccination records Browse Files

Rabies Vaccine Records are required

I don't have it

You must upload the Rabies vaccine prior to your appointment.
You can do this on the My Account page and editing your pet's profile.

Shot Records

Upload shot records Browse Files

Additional Notes

Book Your Pet Grooming

Create Your Account

Appointment Details

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Pet Information

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