We use premium professional shampoos, conditioners, and skin-safe formulas. Inform us of any allergies before your appointment.

Highly encouraged for maintaining coat health.

We do not guarantee specific groomers. Our entire team is trained collaboratively to provide consistent, high-quality care regardless of which groomer performs the service.

Curly coats: 4–6 weeks

Double coats: 6–8 weeks

Short coats: 6–10 weeks

In-between baths are strongly encouraged. Benefits include reduced matting, better shedding control, healthier skin/coat, and easier full grooms.

Must cancel within the required window. Late cancellations or no-shows incur a fee.

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Rabies required. Core vaccines preferred.

Severe matting may require shaving for safety and comfort.

Applied for matting, impacted coat, or excessive shedding due to additional time and labor.

Express appointments require us to block dedicated grooming time normally used for multiple dogs.

• Scheduled for a specific start time

• Begins immediately with no downtime

• Fastest turnaround

• Ideal for senior, anxious, or sensitive pets

• Limited availability

• Drop off during a designated window

• Flexible grooming timeframe

• Estimated pickup time

• Must be available when notified

• Best for pets comfortable in a busy salon

• Most cost-effective

To ensure safety and quality, timing must remain flexible. We offer estimates—not exact times.

Timing depends on breed, size, coat type, grooming complexity, coat condition, age, behavior, and salon volume. We provide estimated windows and notify you when your pet is ready.

Yes—as long as a veterinarian has approved your pet for grooming. For senior or sensitive pets, we may recommend express grooming (no downtime), modified sessions, or mobile grooming. If your dog becomes overly stressed or unsafe, we will pause and discuss next steps.

You have 1 hour after notification. After that, a late pickup fee is automatically added. Clients must ensure someone is available and notifications are received.

15-minute grace period. After 15 minutes, a late fee is automatically applied. Excessive lateness may require rescheduling.

Mobile offers quiet, one-dog grooming, convenience, a climate-controlled studio, and travel/route planning.

• First appointment: Yes.

• After that: No, as long as access to your pet is pre-arranged.

If the groomer arrives with no access and no one is home:

Full service fee will be charged.

No—mobile grooming is performed in our fully equipped WagLovePets grooming van.

We use clean, safe kennels to keep pets secure and organized during transitions. Dogs are always monitored.

If your dog does not do well in kennels, express grooming or mobile grooming is recommended.

Some dogs may need additional handling time, express grooming, mobile, or a second groomer. If unsafe, we may stop the service.